Philippine Call Centers – Bomming Industries

ePLDT Ventus Takes Over PAL’s Call Center Operations
ePLDT Ventus, a subsidiary of Philippines Long Distance Telephone Co. (PLDT), is now taking over the PAL’s (Philippine Airlines) call center operations.

The partnership will be effective on June 1, 2010 after the two companies signed formally the outsourcing agreement.

Sitel’s New Site at Poro Point, La Union
Sitel, a Global contact center, is now growing in Poro Point, San Fernando La Union. That will be their 4th site in Northern Luzon and their 8th in the country. It will accommodate 500-seat capacity facility by the last quarter of the current year. This will benefit the Sitel Academy because it will provide employment from the grassroot level in San Fernando, La Union. This new site became possible because of the continuing partnership with the Philippine Economic Zone Authority; Baguio is a good source of manpower pool.
German Firm Chooses RP as Site of Its Pioneering Call Center in Asia-Pacific
Robert Bosch Communication Center Inc. (RBCCI), has chosen the Philippines as the site of its call center in Asia-Pacific.

RBCCI opened in Bonifacio Global City that will provide technical assistance for Bosch in the entire Asia Pacific.

The Cyber Corridor
President Arroyo conducted a tour in Cyber Corridor. The place is called Cyber Corridor because the firms in the site are associated with information and communications technology (ICT) and business process outsourcing. The President need to accomplish all human and physical infrastructures for the ICT-BPO segment, this will give more opportunities to young Filipinos. In 2001, the BPO sector started as a virtual non-entity with only 2,000 workers.
Call Centers in Davao, Philippines Continue to Multiply
With the expansion of call centers in Davao, the largest city of the south could have its next great symbol aside from the Mt. Apo, the Philippine Eagle and Kadayawan Festival.

The city is now attracting more investors as it was ranked fourth among the top ten next wave zones fro outsourcing in the Philippines. Davao is also at the highest peak at present due to its manpower and availability of the infrastructure with a very low power cost and rental.

For More Call Center Infos, visit:

~ by mirksmith on June 17, 2010.

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